Client Spotlight - West Linn Family Health Center

West Linn Family Health Center is a family practice providing a broad range of health services to residents of West Linn, Lake Oswego, Oregon City and the surrounding communities.  

In 2007 Peer worked with West Linn to design and deploy the network to support eClincalworks EHR and practice management system.  The project required the installation of a new server and local area network to support eClinicalwork's requirements. 

"We can't imagine going through the EMR conversion process without Peer.  Our transition was very smooth due to the knowledge Peer brought to our clinic.  They were able to accommodate us immediately, answer our questions and fix any problems.  The running of our business was minimally interrupted during our process due to Peer's assistance."  Says Mary Edwards, Office manager

The deployment went well and West Linn has trusted Peer Technologies with the daily support of their eClinicalworks electronic health record system and computing systems.  

Peer Technologies provides the following services for West Linn Family Health Center

• Comprehensive server, network, PC, tablet, and scanner support

• 1st call support for common eClinicalworks problems and user set up

• 1st call support for all networking and circuit problems

• Perform all patch management and user management functions

• Monitor key services and functions 24 X 7

• Provide helpdesk services and support for all West Linn staff

• Support for doctors and administrators home systems

Over the past three years West Linn Family Health Center has prospered and the office has grown by 25 %.  In contrast Peer's costs for IT support have fallen by 19% fulfilling Peer's goal of reducing operating expense while providing outstanding customer service.

Learn More about West Linn Family Health Center